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Hydroasis.com will ship to nearly anywhere in the world!
Informaiton With Regard to Shipping & Transit Times:
We ship all of our orders via UPS. UPS picks up Monday thru Friday. All shipping times are estimates, based on information provided by UPS, from the time your packages are picked up from our shipping warehouse. Meaning, if you order is to be sent 3-Day Select, and is placed on Monday, it will most likely be shipped on Tuesday and arrive by Friday. Should the same order be placed on Friday, it will most likely be shipped the following Monday, and arrive by Thursday. Please understand that if an order does not arrive as quickly as you had hoped, it does not mean that we aren't working on getting your order packaged and shipped out as quickly as possible. If you have any questions about how long it will take for you to receive your order, please feel free to call us at (888) 355-GROW. You can also go to www.UPS.com, and click on "Calculate Time and Cost" under "Shipping".
While most orders are shipped either the same day or next day, it depends greatly on what time we receive your order. If your order is received in the second half of the day, it will most likely be shipped the following day, unless it is received on a Friday, at which point it will be shipped out the following Monday. If we are temporarily out of stock on an item, it may well take longer; however, in order to minimize the wait between the time your order as placed, and the time it is received, in many situations we can have and item drop shipped directly from either the manufacturer or distributor. There will also be cases where part of your order has been drop shipped, while the rest has been shipped from our warehouse, in these cases your order will arrive in seperate boxes and may arrive at separate times.
In cases where we are out of an item that you ordered, we will notify you by email and/or phone of when the items will be received and shipped out. We will provide you with several options, wait until the items are received and ship everything simultaneously, ship what we have and the remainder once its received, or cancel and refund the missing items.
Your order will be shipped via UPS. Most orders shipped to destinations within the U.S. will usually arrive within 7-10 business days. Shipping costs are determined by the weight of the package(s) and the distance from our warehouse. Every effort will be made to accurately calculate shipping charges; however, our system cannot take into account that certain items can be packaged together or that certain items are oversized and may cost extra to ship. Please undertand that in certain cases we will need to contact you in order to obtain authorization for additional shipping charges. In most cases this is not required, but because, to date, we have not been able to find a shopping cart that is capable of accurately calculating the dimensions of all of the items that we carry, it may be necessary. These charges are calculated before any applicable taxes. If your shipping total changes, you will be notified by phone and/or email of the changes and we will await your approval before sending the order. All orders are subject to verification.
All items are shipped with "Signature Delivery", meaning a signature is required, in order for the package to be delivered. There is a "Signature Delivery" waiver on the check out page.
Hydroasis does NOT ship to Post Office Box's, except APO's!
With Regard to International orders:
Additional shipping charAdditional shipping charges may apply. Please call to confirm shipping charges.
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